“Mr.Mantter's Room Reservation Cancellation Rules”
For reservations, please call +886 4 3704 7535 (from 9:00 AM to 9:00 PM)
Mr.Mantter's Room Reservation Cancellation Rules
For reservations, please call +886 4 3704 7535 (from 9:00 AM to 9:00 PM).
General Provisions (“General Terms and Conditions”)
These "Cancellation Terms" and any other applicable specific terms and conditions of the "Retention Policy", along with any amendments that may be made from time to time,shall constitute the legal agreement between The Mantter Company (hereinafter referred to as TMC) and you.
Cancellation Terms
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If you have directly reserved a room with Mr.Mantter and have completed the reservation process, but wish to cancel due to reasons not attributable to TMC or due to natural disasters, war, etc., TMC will charge a handling fee in accordance with the standardized individual customer reservation contract drafted by the Tourism Bureau of the Ministry of Transportation and Communications, as well as the administrative costs incurred during the period.
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Cancellation Fees for Advance Deposits
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1. If cancellation is made 14 days prior to the scheduled accommodation date, you may request TMC to refund 100% of the deposit paid.
2. For cancellations made 10 to 13 days prior to the accommodation date, you may request TMC to refund 70% of the deposit paid.
3. For cancellations made 7 to 9 days prior to the accommodation date, you may request TMC to refund 50% of the deposit paid.
4. For cancellations made 4 to 6 days prior to the accommodation date, you may request TMC to refund 40% of the deposit paid.
5. For cancellations made 2 to 3 days prior to the accommodation date, you may request TMC to refund 30% of the deposit paid.
6. For cancellations made 1 day prior to the accommodation date, you may request TMC to refund 20% of the deposit paid.
7. If you cancel on the scheduled day of accommodation or fail to notify, TMC is entitled not to refund any of the deposit paid
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Cancellation Fees for Prepaid or Pre-authorized Credit Card Charges
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1. For cancellations made 3 days prior to the scheduled accommodation date, you may request TMC to refund 100% of the room charges paid.
2. For cancellations made 1 to 2 days prior to the accommodation date, you may request TMC to refund 50% of the room charges paid.
3. For cancellations made on the scheduled accommodation date, TMC is not obligated to refund any part or all of the room charges paid
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In addition to the above-mentioned deposit or room charge refunds, TMC may charge an administrative fee of 10% of the total room booking amount incurred during the period.
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If you have already obtained an official receipt issued by TMC, it must be returned to TMC for reissuing before refund procedures can be executed.
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TMC will refund your deposit or room charges according to the listed proportions, minus the administrative fee, via bank transfer to your designated bank account, typically within seven working days.
Retention Policy
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If you have directly reserved a room with Mr.Mantter and have completed the reservation process but wish to retain your reservation rights without staying at the scheduled time, TMC will retain your reservation according to the following terms.
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To retain your reservation, you must submit a request to TMC one day before the scheduled accommodation date; otherwise, it will be treated as a cancellation.
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If you agree to retain your reservation rights, the prepaid reservation fees will be kept by TMC for six months. If you fail to exercise your reservation rights within six months, TMC will not extend or refund the amount, and cancellation terms will not apply.
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If you agree to retain your reservation rights, you may rebook with TMC within six months, subject to the actual room availability at Mr.Mantter.
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If there is a price difference when exercising your reservation rights due to the specified time, room type, and room rate:
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1. If the designated date, room type, and room rate exceed the deposit or room charges paid, you will need to pay the difference at check-in.
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2. If the designated date, room type, and room rate are lower than the deposit or room charges paid, TMC will not issue any further refunds.
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If the deposit retained by TMC is sufficient to cover multiple days' room charges or multiple rooms, please contact TMC directly to confirm the usage to avoid any loss.
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The traditional Chinese version of these terms and conditions may be translated into other languages. In case of any discrepancy, the traditional Chinese version shall prevail.
